Privacy Policy
Effective Date: May 2026
FlowFix Gutters (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information provided through our website, booking forms, phone calls, text messages, and other communications.
Information We Collect
We may collect the following information from customers and website visitors:
- Name
- Phone number
- Email address
- Property address
- Service request details
- Photos submitted by customers
- Payment and billing information
- Communication preferences
How We Use Your Information
We use collected information to:
- Provide quotes and services
- Schedule appointments
- Send invoices and payment reminders
- Communicate regarding bookings and services
- Send appointment confirmations and updates
- Improve our services and customer experience
- Maintain internal business records
SMS & Phone Communications
By providing your phone number, you consent to receive calls and text messages related to:
- appointment scheduling
- service updates
- booking confirmations
- invoices and payment reminders
- customer support
Message frequency may vary. Standard message and data rates may apply.
Customers may opt out of SMS communications at any time by replying STOP.
FlowFix Gutters does not sell, rent, or share phone numbers or SMS consent information with third parties for marketing purposes.
Payment Information
Payment information is processed securely through third-party payment providers. FlowFix Gutters does not store full credit card information on our systems.
Website & Analytics
Our website may use cookies, analytics tools, and similar technologies to improve website performance and user experience. These tools may collect non-personal browsing information such as device type, browser type, and pages visited.
Information Sharing
We do not sell or trade personal information.
Information may only be shared with trusted third-party providers when necessary to operate our business, including:
- booking software providers
- payment processors
- communication platforms
- accounting or administrative services
Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, or disclosure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.
Updates to This Policy
FlowFix Gutters may update this Privacy Policy periodically. Updated versions will be posted on our website.
Contact Information
FlowFix Gutters
Edmonton, Alberta